We’re thrilled to be releasing Symphona 1.1, the latest version of our cutting-edge AI business efficiency platform! Symphona 1.1 introduces powerful enhancements and quality-of-life features that will help your organization better use AI to streamline operations, optimize workflows, and deliver exceptional user experiences. 

Let’s explore some of the key features of Symphona 1.1:

1. Enhanced AI Agents for Smarter Support

Converse AI Agents were already smart – but now they’re even smarter (and easier to use)! 

AI Agents now come with:

• Post-Action Configurations: Users can tailor how agents respond after completing tasks for greater customization.
• Memory Storage: Agents can store parameters from past interactions, allowing them to have context-aware conversations and saving users time from having to remind agents of info they already shared. 
• Synchronous Execution: Agents can execute workflows synchronously in real-time, enabling the output of Processes to be used by Agents.
• Service Ticket Creation: Users can now have agents directly generate detailed Service Tickets without having to design additional Processes in Flow.

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All these features allow AI Agents to support your teams and customers with intelligent, context-rich support across multiple channels, including chat and SMS. 

2. Advanced Process Reporting and Analytics

Gain deeper insights into your workflows with built-in, real-time dashboards that provide:

• Real-Time Monitoring: Track execution trends, success rates, and error patterns.
• Error Analysis: Identify unresolved issues and their causes to improve processes.
• Customizable Visuals: Switch between graph types and timeframes for tailored reporting.

These features enable users to address bottlenecks and ensure their automations are functioning properly.

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3. Redesigned Process Editor for Usability

Building complex workflows has never been easier with our overhauled process editor, featuring:

• Hotkeys and Multi-Select Tools: Navigation in Symphona now has hotkeys and shortcuts, allowing users to move around their processes easily. Multi-select is also enabled, so users can select and edit multiple steps intuitively.
• Collapsible Groups: Steps in Symphona can now be grouped and collapsed, enabling users to better organize large workflows for a cleaner, more focused view.
• Copy and Paste Across Processes: Steps can be copied, pasted, and duplicated, so users can reuse steps or entire groups across different workflows.‍
• OCR-Driven Text Extraction: Flow now supports AI-powered optical character recognition (OCR), allowing for workflows that can read files and automate document processing.

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4. Upgraded Chat Widget Customization

Our chat widget is now more flexible and visually appealing with:

• Agent Testing: Users can test interactions with their agent before deploying it live, allowing for improved iteration and fine-tuning. 
• Custom Backgrounds: Users can now add images to the header and background sections of their agents, ensuring they match brand colours and identity.
• Interactive Previews: Agents can be set up to display a dynamic first message to engage users immediately
• ‍Persistent Conversations: Agents now maintain chat history across pages for uninterrupted user experiences.

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What’s Next?

We’re hard at work designing future enhancements for Symphona. Some features you can anticipate include:

• Native integrations with major third-parties such as Salesforce, Slack, and Google Workspace
• Voice-supported AI Agents
• Better conversation history management
• And more!

Get Started Today

Whether it’s enhancing user interactions with intelligent AI Agents or gaining actionable insights from analytics, Symphona 1.1 equips your organization with tools to become operationally efficient and stay ahead in a competitive market.

Ready to experience the power of Symphona 1.1? For current Symphona users, these features are live in our self-serve Explore tier. For enterprise customers, updates are being deployed across systems.

Explore the possibilities and take your automation to the next level. Have questions? Check out our documentation for step-by-step guides or schedule a call with our team to discuss how Symphona can transform your operations.