It’s clear that firms not using these technologies will be left in the dust. 73% of IT leaders say automation improves efficiency by 50% and reduces overhead by up to 50%. Global firms are already using AI to strengthen functions like customer service, cybersecurity, and inventory management.
However, it hasn’t always been easy to get started. A Deloitte study found over 55% of companies state lack of experience as a barrier toward implementing end-to-end automation. Many business leaders implement automation and AI without a clear strategy of where to use it in their organization.