Serve Your Customers

Streamline service delivery operations and ensure no task gets missed with intelligent Service Ticket management.
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Symphona Serve

Manage your team's manual tasks via Service Tickets and leverage automation to offload common, repetitive tasks
BENEFITS

Advanced, Integrated, & Automated Manual
Task Handling

Handle your customer's requests and enrich the support experience using managed resolution flows, automatic task assignment, and more.
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Manage Tasks Generated Anywhere
Generate Service Tickets in real-time from Converse Agents, Flow Processes, third-party systems (via REST API), and manually to easily enable integrated request capture and fulfillment.
Don’t Manage Tasks Blindly
Track support agent KPIs and Service Ticket fulfillment performance using out-of-the-box dashboards, statistics, and reports.
Automate The Task Resolution Process
Assign requests automatically to the right person and fulfill requests using AI through Flow Processes.
Key features

Your All-In-One Request Handling Solution

Find the perfect solution for all your needs and experience exceptional quality.
1. Automatically Create Service Tickets
Automatically create service tickets through Flow or Converse using information collected during the Flow process or Converse conversation. Whether that is collecting customer service tickets through a Chat UI or collecting information using a form on your site.
2. Route & Assign Tickets Automatically
Automatically route and assign tickets to the correct personnel using complex/conditional logic through Flow. This can be done when an automated service ticket is generated ensuring your teams are staying up to speed on customer queries.
3. Analytics & Personalized Dashboards
View and track all your service ticket analytics including tickets created, tickets resolved, ticket history and much more.

Make your optimizational and operational decisions using real time data. Reports can be routed to key stakeholders on a schedule, ensuring that your leadership is constantly informed.
key features

Your AI-Powered Automation Toolkit

Find the perfect solution for all your needs and experience exceptional quality.

1. Process Design

Flow allows you to design complex logic-driven automated processes.
Drag and Drop No-Code Process Builder

You don’t need any coding experience to automate with Symphona.  Our drag-and-drop editor makes designing processes easy and approachable.

Out-Of-The-Box AI Steps

Easily integrate Generative AI steps within your automated processes for complex information processing, editing, querying and more.
- Built-in output validation for accurate and consistent generations
- Train and fine-tune your AIs with your own custom knowledge base

Web UI

Perform automated actions on web pages, Input text, click buttons and much more!

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

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Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

Button
Button

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

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USE CASES

See How Other Teams Manage Their Customer Service With Serve

Spend Less Time Providing Amazing Customer Service
Develop advanced Agents to handle common customer inquires and requests across all your communication channels, freeing up time for your human agents to handle unique and complex interactions.
Answer questions and automate captured requests via Converse
Manage captured follow up tasks as Serve Service Tickets
Automate resolution of common request via Flow Process execution
Clear Invoices Faster Than You Can Say “Done”
Implement automated processes to instantly extract data from received invoices, seek approval from required team members, and issue payment without any manual data entry or orchestration.
Automate every step of your invoice process, from account reconciliation to automated billing and much more
Experienced consultants with industry-specific knowledge
Data-driven insights for informed decision-making
Make Physical Delivery Your Slowest Ordering Stage
Implement automated processes to instantly extract data from received invoices, seek approval from required team members, and issue payment without any manual data entry or orchestration.
Automate the Entire Customer Service Request Lifecycle
Manage Support Teams With the Power of AI
Gain In-Depth Insights Into Customer Service Operations
SimplyAsk AI Capabilities
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Want More Use Cases?

Visit our use case directory to discover numerous ways Symphona Serve can help your organization.
View All Use Cases
PRICING

Pricing Options

Only pay for what you use with our usage pricing model.
Save more when you automate more, receive discounts on larger volumes.
No contracts, terms or limits. Just pay monthly.
Have High Automation Volume or Unique Requirements?
View Symphona for Enterprise

Explore

Starting At $0 / Month
Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.
Access to core products:
Converse
Converse
Serve
Serve
Flow
Flow
Resolve
Resolve
Up to 25 user accounts
Standard email support
Self-serve training docs and videos
Deployed on SimplyAsk Shared Cloud
Get Started for Free
Learn More About Pricing
Have High Automation Volume or Unique Requirements?
View Symphona for Enterprise

Frequently Asked Questions (FAQ)

Have questions about Serve? Check out these frequently asked ones to find answers.
Do I need to pay a subscription to use Serve?
For Symphona Explore, you are only billed for what you use as we follow a "usage-based" model - as such, there is no baseline subscription fee to use Serve.
How does Symphona Explore plan billing work?
SimplyAsk Explore plans are billed on a monthly basis (prices are in USD), charging customers for their usage over the previous month. Usages are calculated using a tiered pricing model, providing automatic discounts for large volume customers.
Does Symphona provide enterprise support?
Yes, the Symphona Enterprise provides extended support options suited for enterprise organizations, including dedicated Account Managers, extended support hours, and custom SLAs.
Does Symphona support multiple users?
Yes! You can have up to 25 users on our Explore plan and an unlimited number of users on our Enterprise plan.

Still Have Questions?

Contact our Sales Team for further assistance
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Experience the Serve Difference Today

Discover the power of Serve and transform your daily routine with ease and efficiency.
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