Symphona Pricing | Flexible, No-Fee, Usage-Based Plans

Explore

Starting At $0 / Month

Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.

Access to core products:

Converse

Serve

Flow

Resolve

Up to 25 user accounts

Standard email support

Self-serve training docs and videos

Deployed on SimplyAsk Shared Cloud

Get Started for Free

Contact Sales

Enterprise

Contact Sales For Pricing

Extend automation throughout your organization with flexible service offerings and specialized features. Ideal for medium to large-sized organizations looking to optimize all aspects of operations.

Access to all products:

Converse

Serve

Flow

Resolve

Test

Migrate

Sell

Unlimited user accounts

Priority support with Account Manager

Training docs, videos, live sessions

Flexible deployment options

Enterprise features (SSO, MFA, and more)

Contact Sales

Access all popular features without any monthly fee, user costs or automation limits. Only pay for automation transactions and related add-ons that benefit your organization’s business processes

Receive discounts automatically for large volumes of usage. Per-transaction pricing for Symphona decreases as monthly volume increases enabling your organization to scale automation effortless

All prices for the Explore plan are billed on a monthly basis. At the end of each billing cycle, your usage will be calculated based on the number of transactions and add-ons used in the past month.

Pricing Calculator

Enter your expected front office and back office automation usage in the calculator below to estimate your cost and benefits of using Symphona.

Step 1

Front Office Usage

Enter your estimated usage for automating human interactions (front office automation).

Learn more about how to optimize front office operations with Symphona Converse and Serve.

Monthly Conversations

The total number of chat conversations held by your automated Agents per month

Conversation Complexity

How long you expected average conversations with your automated Agents to be

Step 2

Back Office Usage

Enter your estimated usage for automating “behind-the-scenes” operational processes (back office automation).

Learn more about how to optimize back office processes with Symphona Flow and Resolve.

Automated Business Processes

The types of automated processes you plan on actively using

Other Long Process

Any other process containing 20 steps or more

Other Short Process

Any other process with 2 steps or less

Data Extraction

Any process that deals with extracting data from documents or files and storing it in a target location (e.g. Document Processing)

SMS Notification

Any process that sends an SMS text

Finance Reconciliation

Any process that deals with reconciling financial information (e.g. Account Reconciliation)

Email Notification

Any process that sends an email (e.g. Email Triage)

Invoice Processing

Any process that deals with invoice generation, review, and signing (see Invoice Processing for more info)

Order Fulfilment

Any process that deals with order orchestration and processing (see Order Fulfillment for more info)

Monthly Executions Per Process

The average number of executions of each actively used process per month

Step 2

Other

Users

The number of users who will have access to Symphona editors, dashboards, and settings

Estimated ROI

0x

This means that for every $1 you spend, you will save $0

Estimated Savings

$0 / Month

0 Hours / Month

Estimated Cost

$0 / Month

View Cost Breakdown

Get Started For Free

Contact Sales

All prices are in United States Dollars ($USD)

All calculations are based on market averages*

Looks Like The Enterprise Plan Is Right For You!

Our Explore plan limits organizations to 25 users. Since you selected 25+ users, it looks like your team is perfect for the Enterprise plan.

Reach out to our Sales Team today to learn more about the Enterprise plan and its benefits.

Let's Chat!

Step 1

Front Office Usage

Enter your estimated usage for automating human interactions (front office automation).

Learn more about how to optimize front office operations with Symphona Converse and Serve.

Chat Conversations

Monthly Conversations

The total number of chat conversations held by your automated Agents per month

Rate of Conversations Transferred to Live Agent

The percentage or ratio of chat conversations held by your automated Agents that are transferred to a human

Received Messages Per Conversation

The average number of chat messages recieved by your automated Agents per conversation

Phone Conversations

Monthly Conversations

The total number of phone conversations held by your automated Agents per month

Rate Of Conversations Transferred to Live Agent

The percentage or ratio of phone conversations held by your automated Agents that are transferred to a human

Received Messages Per Conversation

The average number of end user responses recieved by your automated Agents per conversation

Step 2

Back Office Usage

Enter your estimated usage for automating “behind-the-scenes” operational processes (back office automation).

Learn more about how to optimize back office processes with Symphona Flow and Resolve.

Number of Business Processes

The number of processes active per month

Steps Per Process

The average number of steps in each active process

Monthly Executions Per Process

The average number of executions of each active process per month

Outbound Emails Per Process

The number of outbound emails sent per process

Outbound SMS Per Process

The number of outbound SMS texts sent per process

SimplyAssistant Tokens Per Process

The number of tokens the AI model uses per process. Each AI step commonly uses between 1,000 to 4,000 tokens (values vary depending on the length of content being analyzed or generated)

Step 3

Other

Current Service Employee Hourly Wage

The average hourly wage of a service employee working at your organization

Users

The number of users who will have access to Symphona editors, dashboards, and settings

Estimated ROI

0x

This means that for every $1 you spend, you will save $0

Estimated Savings

$0 / Month

0 Hours / Month

Estimated Cost

$0 / Month

View Cost Breakdown

Get Started For Free

Contact Sales

All prices are in United States Dollars ($USD)

All calculations are based on market averages*

Looks Like The Enterprise Edition Is Right For You!

Our Explore Edition limits organizations to 25 users. Since you selected 25+ users, it looks like your team is perfect for the Enterprise Edition.

Reach out to us today to learn more about the Enterprise Edition and how to receive preferential pricing and exclusive benefits.

Let's Chat!

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Front Office Transactions

Handle customer service chat-channels with automated Agents and human service agents.

From $0 to $0.032 / Message

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

For Structured & Generative Agents

Billed in units of 10 Messages, rounded up to the nearest unit

For the

first 0 to 500 Messages

$

0.000

/ Message

For the

following Messages between 501 to 10,000

$

0.032

/ Message

For the

following Messages between 10,001 to 50,000

$

0.031

/ Message

For the

following Messages after 50,000

$

0.030

/ Message

Additionally For Generative Agents

In addition to the per message cost, Generative Agents incur SimplyAssistant Tokens when used, billed in units of 1,000 Tokens. One interaction in a conversation often ranges from 1,000 to 4,000 Tokens depending on sentence length, selected LLM model, and Agent complexity.

For the

first 0 to 100,000 SimplyAssistant Tokens

$

0

/ 1K Tokens

For the

following 100,001+ SimplyAssistant Tokens

$

0.01

/ 1K Tokens

Handle customer service phone-channels with automated Agents and human service agents.

From $0 to $0.40 / Minute

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

For Structured & Generative Agents

Billed in units of 1 Minute, rounded up to the nearest unit

For the

first 0 to 30 Minutes

$

0.000

/ Minute

For the

following Minutes between 31 to 600

$

0.4

/ Minute

For the

following Minutes between 601 to 3,000

$

0.39

/ Minute

For the

following Minutes after 3,000

$

0.380

/ Minute

Additionally For Generative Agents

In addition to the per minute cost, Generative Agents incur SimplyAssistant Tokens when used, billed in units of 1,000 Tokens. One interaction in a conversation often ranges from 1,000 to 4,000 Tokens depending on sentence length, selected LLM model, and Agent complexity.

For the

first 0 to 100,000 SimplyAssistant tokens

$

0

/ 1K Tokens

For the

following SimplyAssistant tokens after 100,000

$

0.01

/ 1K Tokens

Back Office Transactions

Execute automated business processes to eliminate manual effort of tedious and repetitive tasks.

From $0 to $0.04 / Step

Show Transaction Breakdown

Billed in units of 10 Steps, rounded up to the nearest unit

For the

first 0 - 300 Steps

$

0.000

/ Step

For the

following Steps between 301 - 10,000

$

0.04

/ Step

For the

following Steps between 10,001 - 30,000

$

0.038

/ Step

For the

following Steps after 30,000

$

0.036

/ Step

For the

$

For the

$

Interact with customers and internal staff with outbound emails in Processes.

From $0 to $0.01 / Email

Show Transaction Breakdown

Billed in units of 10 Emails, rounded up to the nearest unit

For the

first 0 - 50 Emails

$

0.000

/ Email

For the

following Emails between 51 - 10,000

$

0.01

/ Email

For the

following Emails between 10,001 - 30,000

$

0.009

/ Email

For the

following Emails after 30,000

$

0.008

/ Email

For the

$

For the

$

Interact with customers and internal staff with outbound SMS (text messages) in Processes.

From $0 to $0.06 / Message

Show Transaction Breakdown

For the

first 0 - 50 Messages

$

0.000

/ Message

For the

following Messages between 51 - 2,000

$

0.06

/ Message

For the

following Messages between 2,001 - 10,000

$

0.05

/ Message

For the

following Messages after 10,000

$

0.040

/ Message

For the

$

For the

$

Other Transactions

Connect automated Agents with local phone numbers to support your end users.

$2 / Phone Number

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

For the

registered Phone Numbers

$

2.000

/ Phone Number / Month

For the

$

/ Phone Number / Month

For the

$

/ Phone Number / Month

For the

$

/ Phone Number / Month

For the

$

For the

$

Store files shared by customers and internal staff across your organization with shared file storage.

From $0 to $0.05 / GB

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.

For the

first 0 - 10 GB

$

0.000

/ GB / Month

For the

following GBs after 10

$

0.05

/ GB / Month

For the

$

/ GB / Month

For the

$

/ GB / Month

For the

$

For the

$

Store data in the built-in database to share values between Processes and Agents or for general file storage.

From $0 to $0.40 / GB

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.

For the

first 0 - 1 GB

$

0.000

/ GB / Month

For the

following GBs after 1

$

0.4

/ GB / Month

For the

$

/ GB / Month

For the

$

/ GB / Month

For the

$

For the

$

Store data in knowledge bases for use by SimplyAssistant in Processes and Agents.

From $0 to $0.40 / GB

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.

For the

first 1 GB

$

0.000

/ GB / Month

For the

following GBs after 1

$

0.4

/ GB / Month

For the

$

/ GB / Month

For the

$

/ GB / Month

For the

$

For the

$

Use popular Generative AI models from OpenAI, Google, and more in your Processes and Agents.

From $0 to $0.01 / 1k Tokens

Generative Agents: Variable Based on SimplyAssistant Token Usage

Show Transaction Breakdown

Billed in units of 1,000 Tokens, rounded up to the nearest unit

For the

first 0 - 100,000 Tokens

$

0.000

/ 1K Tokens

For the

following Tokens after 100,000

$

0.01

/ 1K Tokens

For the

$

/ 1K Tokens

For the

$

/ 1K Tokens

For the

$

For the

$

How do the Symphona Explore tiered volume discounts work?

Your per-transaction pricing will decrease as monthly volume increases, and this will automatically be applied by Symphona. Details about the pricing tiers can be found earlier on the Pricing page in the transactions section.

Do I need to enter my credit card information to sign up for a Symphona plan?

Yes, a credit card is required to register for Symphona. All credit card details are stored securely with Stripe, our payment processor and industry leader in the payment industry.

Are there any setup fees?

No, there are no setup fees you have to pay before using Symphona with the Explore plan. You only pay when you perform automation with the platform (executed process steps, received agent conversation messages, etc.) and any add-ons your organization leverages.

What payment methods does SimplyAsk accept?

We accept all major credit cards, such as MasterCard, Visa, and American Express.

My organization operates on a quarterly basis. Is it possible for us to pay on a quarterly basis?

Yes, this is possible on our Symphona Enterprise plans. Please reach out to our Sales Team who can discuss alternative payment terms to support your organization’s needs.

Still Have Questions?

Contact our Sales Team for further assistance about pricing

Contact Sales

Test Symphona Out!

Begin using Symphona Explore without spending a dime.

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Estimated Cost Breakdown

Symphona Plans And Pricing

Explore

Starting At $0 / Month

Enterprise

Contact Sales For Pricing

Want to Compare The Plans?

How Symphona Explore Pricing Works

Only Pay For What You Use

Tiered Volume Discounts

No Usage Limits, Billed Monthly

Pricing Calculator

Front Office Usage

Back Office Usage

Other

Estimated ROI

0x

Estimated Savings

Estimated Cost

Looks Like The Enterprise Plan Is Right For You!

Front Office Usage

Back Office Usage

Other

Estimated ROI

0x

Estimated Savings

Estimated Cost

Looks Like The Enterprise Edition Is Right For You!

Transactions

Front Office Transactions

Received Chat Messages

For Structured & Generative Agents

Additionally For Generative Agents

Handled Call Minutes

For Structured & Generative Agents

Additionally For Generative Agents

Back Office Transactions

Executed Process Steps

Sent Outbound Emails

Sent Outbound SMS

Other Transactions

Local Phone Numbers

File Storage

Database Storage

Knowledge Base Storage

SimplyAssistant Tokens

Frequently Asked Questions (FAQ)

How do the Symphona Explore tiered volume discounts work?

Do I need to enter my credit card information to sign up for a Symphona plan?

Are there any setup fees?

What payment methods does SimplyAsk accept?

My organization operates on a quarterly basis. Is it possible for us to pay on a quarterly basis?

Still Have Questions?

Test Symphona Out!

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