Streamline Your Daily Flow

Automate your repetitive, tedious tasks with AI to eliminate manual effort and increase your productivity.
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Symphona Flow

Automate your tedious, time consuming and repetitive business processes away so your team can focus on higher-value tasks
BENEFITS

Maximize Your Team's Possible Output

Automate business processes and manual tasks across your teams and departments so you can focus on the work that actually needs manual effort.
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Design Processes, No Coding Involved
Build Processes using the no-code editor and provided building blocks, enabling you to integrate systems, send emails, and more without any code required.
Embed AI Within Recurring Processes
Leverage generative AI within your Processes to extend the possible automation use cases to ones requiring content generation, qualitative analysis, and more.
Pay For Only What You Use, Nothing Else
Scale automation throughout your organization without paying an arm and a leg. Flow's pricing is based on the number of steps automated — a.k.a only when you save effort.
Automate Any Manual Process
Integrate any of your existing software which exposes an interface (UI, API, database, or other) to form complex, end-to-end automated Processes.
Include Humans In-The-Loop
Add human approval or manual task steps within Processes via Serve Service Tickets to add as much or as little automation as you like to Processes.
Integrate Across The Symphona Ecosystem
Connect Flow instantly with all of the other Symphona products to automate Service Ticket management, execute Processes from your Agents, and more.
Key features

Your AI Process Automation Solution

Symphona Flow provides you with the no-code tools to design and manage automated business processes
1. Process Design
Flow enables you to design complex logic-driven automated processes.
Drag & Drop No-Code Process Builder

You don’t need any coding experience to automate with Flow. The drag-and-drop editor makes designing processes easy and approachable.

Out-Of-The-Box AI Steps

Easily integrate generative AI steps within your automated processes for complex information processing, decision making, editing, querying and more.

  • Built-in output validation for accurate and consistent generations.
  • Train and fine-tune your AI solutions with your own custom knowledge bases.
Web UI

Perform automated actions on web pages, input text, click buttons and much more.

2. Application Integration
Flow thrives as the interconnecting hub for all your software and systems. Flow not only allows communications between your systems, but it also enables users to create complex automation steps between these systems.
Integrate Easily

Integrate any third party software with Flow as long as they have a supported interface to connect to, like REST API, UI, or database.

Integrates With Symphona

Flow integrates natively throughout the Symphona platform, such as triggering Processes from Converse Agents or managing Serve Service Tickets via an automated Process.

3. Process Execution
Flow provides many ways to execute and trigger Processes so that automation can fit into your existing workflows.
Wide Range of Execution Methods

Some of the most common ways to execute Processes include:

  • The Symphona UI (individual records, bulk file upload, recurring executions)
  • REST API
  • Converse Agents
  • Inbound Emails
  • Webhook Events
Built-In Execution Error Handling

Leveraging the native integration with Resolve, exceptions generated by Flow Processes can be triaged and resolved automatically or manually.

4. Process Monitoring & Analytics
Ensure you have complete visibility into Process Executions via built-in dashboards and reports.
Performance Dashboards

Leverage built-in dashboards to track on-going Process executions and review historical ones to improve Process design and performance.

Automated Reporting

Generate any type of custom report by designing a Flow Process that automatically gathers data, processes it, and sends it out via email or SMS on a recurring basis.

key features

Your AI-Powered Automation Toolkit

Find the perfect solution for all your needs and experience exceptional quality.

1. Process Design

Flow allows you to design complex logic-driven automated processes.
Drag and Drop No-Code Process Builder

You don’t need any coding experience to automate with Symphona.  Our drag-and-drop editor makes designing processes easy and approachable.

Out-Of-The-Box AI Steps

Easily integrate Generative AI steps within your automated processes for complex information processing, editing, querying and more.
- Built-in output validation for accurate and consistent generations
- Train and fine-tune your AIs with your own custom knowledge base

Web UI

Perform automated actions on web pages, Input text, click buttons and much more!

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

Button
Button

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

Button
Button

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

Button
Button
BUILT-IN LIBRARY OF STEPS

Building Blocks For Any Process

SimplyAssistant AI
Leverage generative AI technology within your Processes for decision making, content generation, and more.
Logic
Define loops or branching conditional logic to implement complex flow within your Processes.
Integration
Integrate your software systems together through commonly exposed interfaces, like API, database, SFTP, and UI.
File
Create, update or extract data from Excel spreadsheets.
Communication
Automate SMS or email sending within your Processes.
Service Tickets
Add Service Tickets to manage manual steps within Processes.
AI SAFETY

Work With The Most Reliable AI

Industry-Leading Response Validation

Flow's built-in AI generation validation helps ensure that your solutions generate consistent results while not making information up.

Upgrade Your Testing Capabilities With

Symphona Test
Upgrading to the Symphona Enterprise plan, you get access to Symphona Test, which you can use to perform automated validation of your Processes.
USE CASES

See How Other Teams Automate Their Processes With Flow

Customer Service
Invoice Processing
Order Fulfillment
Spend Less Time Providing Amazing Customer Service
Develop advanced Agents to handle common customer inquires and requests across all your communication channels, freeing up time for your human agents to handle unique and complex interactions.
Answer questions and automate captured requests via Converse
Manage captured follow up tasks as Serve Service Tickets
Automate resolution of common request via Flow Process execution
Clear Invoices Faster Than You Can Say “Done”
Implement automated processes to instantly extract data from received invoices, seek approval from required team members, and issue payment without any manual data entry or orchestration.
Collect invoices from received emails or web pages
Triage invoices using AI to assess what level of approval is required
Manage automation exceptions leveraging Resolve
Make Physical Delivery Your Slowest Ordering Stage
Implement automated processes to fulfill orders automatically based on defined logic and eliminate manual effort.
Trigger Processes from existing web forms via REST API
Track order fulfillment status throughout process execution
Analyze fulfillment performance to identify issues and improve service
SimplyAsk AI Capabilities
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Want More Use Cases?

Visit our use case directory to discover numerous ways Symphona Flow can help your organization.
View All Use Cases
PRICING

Pricing Options

Only pay for what you use with our usage pricing model.
Save more when you automate more, receive discounts on larger volumes.
No contracts, terms or limits. Just pay monthly.
Have High Automation Volume or Unique Requirements?
View Symphona For Enterprise

Explore

Starting At $0 / Month
Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.
Access to core products:
Converse
Converse
Serve
Serve
Flow
Flow
Resolve
Resolve
Up to 25 user accounts
Standard email support
Self-serve training docs and videos
Deployed on SimplyAsk Shared Cloud
Get Started for Free
Learn More About Pricing
Have High Automation Volume or Unique Requirements?
View Symphona For Enterprise

Frequently Asked Questions (FAQ)

Have questions about Flow? Check out these frequently asked ones to find answers.
How many processes can I create in Flow?
You can create an unlimited number of processes in Flow.
Can Flow integrate with my software tools?
Flow can integrate with any third party software that has an API. We have many tutorials that cover how to integrate Flow with many popular tools.
How does Symphona Explore plan billing work?
SimplyAsk Explore plans are billed on a monthly basis (prices are in USD), charging customers for their usage over the previous month. Usages are calculated using a tiered pricing model, providing automatic discounts for large volume customers.
Do I need to pay a subscription to use Flow?
For Symphona Explore, you are only billed for what you use as we follow a "usage-based" model - as such, there is no baseline subscription fee to use Converse.
Does Symphona provide enterprise support?
Yes, the Symphona Enterprise provides extended support options suited for enterprise organizations, including dedicated Account Managers, extended support hours, and custom SLAs.
Does Symphona support multiple users?
Yes! You can have up to 25 users on our Explore plan and an unlimited number of users on our Enterprise plan.
Do I need to know how to code to use Flow?
No, you don't need any technical experience to begin automating using Flow.

Still Have Questions?

Contact our Sales Team for further assistance
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