Resolve Your Exceptions

Automate as much of your automation exception process as possible while providing your support agents the tools they need to easily triage manual issues. Quicker resolution = happier customers.

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Symphona Resolve

Eliminate the pain of automation exception resolution with an intuitive manual and automatic issue management platform

BENEFITS

Resolve Exceptions Faster Than You Can Say Done

Automate away your exception triage and resolution. Resolve is error resolution made easy.

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Quicker Resolution, Happier Customers

Automate as much of the triage and resolution process as possible while providing exception agents the tools they need to easily triage manual issues.

Operate Support Teams Like Never Before

Manage support teams with ease using AI issue assignment (via Flow) alongside highly configurable visibility and access permissions.

Ensure System Availability

Ensure your mission-critical exception management systems are always available and ready to capture issues as they arise with Symphona’s industry-leading cloud infrastructure.

1. Centralize Exceptions

Collect exceptions ("Fallouts") from Symphona Flow Processes out-of-the-box without any additional configuration.

Integrate with other systems from across your organization to centralize exceptions within a single platform for improved organizational error management (available with the Symphona Enterprise plan).

2. Smart Issue Resolution

Speed up exception processing and reduce your backlogs by developing conditional or AI processing rules with Symphona Flow Fallout Processes to automatically triage and resolve errors as they occur.

Manually update failed Flow Process parameter values and retry them from the point of failure to resolve encountered data issues.

Perform root cause analysis using provided exception data to manual resolve complicated issues.

3. Multi-User Support Teams

Assign tickets to your support agents automatically using Flow Processes. Track and update exception statuses, and relay updates to watchers in real-time.

Customize ticket visibility settings on a per-user or per-group basis to control data access and enable multi-level resolution teams.

Spend Less Time Providing Amazing Customer Service

Develop advanced Agents to handle common customer inquires and requests across all your communication channels, freeing up time for your human agents to handle unique and complex interactions.

Answer questions and automate captured requests via Converse

Manage captured follow up tasks as Serve Service Tickets

Automate resolution of common request via Flow Process execution

Clear Invoices Faster Than You Can Say “Done”

Implement automated processes to instantly extract data from received invoices, seek approval from required team members, and issue payment without any manual data entry or orchestration.

Collect invoices from received emails or web pages

Triage invoices using AI to assess what level of approval is required

Manage automation exceptions leveraging Resolve

Make Physical Delivery Your Slowest Ordering Stage

Implement automated processes to fulfill orders automatically based on defined logic and eliminate manual effort.

Trigger Processes from existing web forms via REST API

Track order fulfillment status throughout process execution

Analyze fulfillment performance to identify issues and improve service

SimplyAsk AI Capabilities

In the evolving space of AI, many organizations want to implement AI in their operations but struggle to decide how to use it. To complicate things, many businesses sell solutions that are supposedly powered by AI but are just seeking to capitalize on the latest buzzwords.

Democratizing Automation: The Power of Citizen Development

Citizen development enables organizations to democratize automation and optimization by providing non-technical employees access to low-code and no-code tools. Learn more in this short introduction to citizen development.

Want More Use Cases?

Visit our use case directory to discover numerous ways Symphona Serve can help your organization.

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PRICING

Pricing Options

Only pay for what you use with our usage pricing model.

Save more when you automate more, receive discounts on larger volumes.

No contracts, terms or limits. Just pay monthly.

Have High Automation Volume or Unique Requirements?

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Explore

Starting At $0 / Month

Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.

Access to core products:

Converse

Serve

Flow

Resolve

Up to 25 user accounts

Standard email support

Self-serve training docs and videos

Deployed on SimplyAsk Shared Cloud

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Learn More About Pricing

Have High Automation Volume or Unique Requirements?

View Symphona For Enterprise

Do I need to pay a subscription to use Resolve?

For Symphona Explore, you are only billed for what you use as we follow a "usage-based" model - as such, there is no baseline subscription fee to use Resolve.

How does Symphona Explore plan billing work?

SimplyAsk Explore plans are billed on a monthly basis (prices are in USD), charging customers for their usage over the previous month. Usages are calculated using a tiered pricing model, providing automatic discounts for large volume customers.

Does Symphona provide enterprise support?

Yes, the Symphona Enterprise provides extended support options suited for enterprise organizations, including dedicated Account Managers, extended support hours, and custom SLAs.

Does Symphona support multiple users?

Yes! You can have up to 25 users on our Explore plan and an unlimited number of users on our Enterprise plan.

Still Have Questions?

Contact our Sales Team for further assistance

Discover the power of Resolve and transform your daily routine with ease and efficiency.

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Resolve Your Exceptions

Symphona Resolve

Resolve Exceptions Faster Than You Can Say Done

Your Error Handling Solution