Symphona Use Cases

Automatically and accurately capture, categorize, and triage AP requests so your team has capacity for critical payable items. Improve your team output and reduce task fulfillment cost by automating intelligent responses to simple queries and creating service tickets for more complex queries.

Automate software testing and QA processes with test automation technology for your software IT projects by harnessing our no-code test automation solution.

Manage and automate multiple customer service communication channels with ease, from handling inbound / outbound conversations to tracking follow-up tasks to resolving customer requests automatically.

Automate account reconciliation with workflow automation, OCR, and generative AI to save time and costs.

Automating payroll can help streamline processes and help ensure greater accuracy in tracking. Automate payroll using workflow automation, OCR, and generative AI to save time and costs.

Automate invoice processing-related business processes with machine learning and OCR to enhance operational efficiencies, saving time and money.

Expedite the account closure process so customers can close their accounts easily without long wait times. Automate the account closure process with workflow automation, OCR, and generative AI to save time and money.

Automate contractor-related business processes with machine learning and OCR to enhance operational efficiencies, saving time and money.

Orchestrate survey distribution, third-party software integrations, and reporting to automate your end-to-end market research process.

Orchestrate every component of the order fulfillment process – from interacting with customer accounts to warehouse systems to billing providers. Triage business exceptions as they occur automatically and manually to extend automation throughout the fulfillment lifecycle.

Automate the process of scanning and indexing documents to speed processing times and improve employee and customer satisfaction.

Automatically generate commissions live for agents and automate commission calculations based on agent sales performance.

Automatically generate reports to let employees dedicate their time to less tedious, higher-valued tasks.

Leverage Symphona’s generative AI technology to automate email capture, categorization, and service ticketing. Give AP teams more capacity to focus on high-priority payable items.

Centralize your business documents and policies into an intelligent chatbot that can find and retrieve them for you.