Converse With Your Customers

Automate all of your customer service channels - including website, social media, phones, emails, and more - to provide a modern, AI-powered, and responsive experience.
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Symphona Converse

The AI-powered, all-in-one platform with everything you need to automate all of your support communication channels
BENEFITS

Build Engaging Customer Experiences Anywhere

Streamline your customer support, service and other customer facing channels to enable your human agents to spend more time providing better service. Answer questions and fulfill requests with AI to provide better 24/7 service.
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Easy to Build AI Agents, No-Coding Required
Create Structured Agents which follow defined steps or Generative Agents which follow defined objectives - all without any coding involved.
Curate Experiences Based On Your Context
Enable your AI Agents to intelligently answer questions using your organization's unique context via knowledge bases. Upload files, crawl websites, and pull data via API, to create knowledge bases.
Continuously Improve Customer Experience
Review historical conversations and leverage built-in analytics to refine Agent steps and objectives, improving end-user experience.
Key features

Your AI Agent Solution

Symphona Converse provides you with the no-code tools to design and manage AI Agents with ease
1. Design Amazing Communication Channels
Deploy Anywhere You Are

Connect Agents to your existing website and phone channels with just a few clicks. Extend Agents to your others channels like Messenger, Instagram, Whatsapp, and email with the Symphona Enterprise plan.

Generative & Structured AI Agents

Converse supports both traditional logic driven Structured Agents for more static and consistent use cases as well as Generative Agents for more dynamic and reactive use cases.

Integrate With Other Symphona Products

Converse natively integrates with other Symphona products. Use Serve to create service tickets for human follow up tasks. Trigger Flow Processes to enable complex fulfillment logic in real-time.

Integrate Externally

Integrate in real-time with third-party software via REST API. Let Symphona be the conductor between all your software systems.

2. Handle Transferred Conversations
Manage Both Chat and Voice Transfers

Provide live support to your chat channel end-users from within Converse, eliminating the need for an additional support management software. Transfer voice channel users to a defined phone number to integrate with existing support phone lines.

3. Monitor Performance
Metrics Dashboards

Leverage built-in dashboards to monitor the performance of both automated and live transferred conversations, enabling you to refine the end-user experience.

Automated Reporting

Pull conversation data, generate reports, and send them via email or SMS automatically using Flow Processes.

key features

Your AI-Powered Automation Toolkit

Find the perfect solution for all your needs and experience exceptional quality.

1. Process Design

Flow allows you to design complex logic-driven automated processes.
Drag and Drop No-Code Process Builder

You don’t need any coding experience to automate with Symphona.  Our drag-and-drop editor makes designing processes easy and approachable.

Out-Of-The-Box AI Steps

Easily integrate Generative AI steps within your automated processes for complex information processing, editing, querying and more.
- Built-in output validation for accurate and consistent generations
- Train and fine-tune your AIs with your own custom knowledge base

Web UI

Perform automated actions on web pages, Input text, click buttons and much more!

Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

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Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

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Process Automation Design

Implement automated business processes with no-code tools and outof-the-box steps. Interact with other systems via API or perform actions on existing web pages. Execute processes manually, via API, on a recurring schedule, or in bulk by uploading CSV or XLS/XLSX files.

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AI SAFETY & Performance

Work With The Most Reliable AI

Converse is packed with features to ensure your Generative AI Agents perform as expected with the best performance

Built-in AI Response Validation

Converse Generative Agents will never say anything you’ll regret later. Built-in validation systems can be turned on for any Converse Agent to reduce chances of AI hallucinations (a.k.a. when AI makes stuff up) and ensure response accuracy.

Define Guardrails to Control Your Conversations

Converse Generative Agents follow always focus the conversation on your specified Agent Objectives, but you can apply further guardrails, like topic to avoid, to ensure conversations stay on track.

Optimize For The Best Quality-Cost-Latency AI Model

Test out different AI models and select the best one for your use case to optimize for quality, cost, and latency from popular providers, including OpenAI GPT, Meta Llama, Anthropic Claude, and Google Gemini.

Ensure Your AI Agents Can't Be Broken With

Symphona Test
Upgrading to the Symphona Enterprise plan, you get access to Symphona Test, which can perform high-volume brute-force testing of your AI Agents to ensure they behave as expected.
USE CASES

See How Other Teams Manage Their Service Channels With Converse

Spend Less Time Providing Amazing Customer Service
Develop advanced Agents to handle common customer inquires and requests across all your communication channels, freeing up time for your human agents to handle unique and complex interactions.
Answer questions and automate captured requests via Converse
Manage captured follow up tasks as Serve Service Tickets
Automate resolution of common request via Flow Process execution
Make Physical Delivery Your Slowest Ordering Stage
Implement automated processes to instantly extract data from received invoices, seek approval from required team members, and issue payment without any manual data entry or orchestration.
Automate the Entire Customer Service Request Lifecycle
Manage Support Teams With the Power of AI
Gain In-Depth Insights Into Customer Service Operations
Knowledge Centralization (Chatbot as a Search Engine)
Centralize your business documents and policies into an intelligent chatbot that can find and retrieve them for you.
Learn More
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Structured vs. Generative Chatbots: What Chatbot Type Should Your Organization Use?
The two main types of chatbots — structured chatbots and generative chatbots — have different features and capabilities. Discover which one is best suited to your organization's needs.
Read More
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Want More Use Cases?

Visit our use case directory to discover numerous ways Symphona Converse can help your organization.
View All Use Cases
PRICING

Pricing Options

Only pay for what you use with our usage pricing model.
Save more when you automate more, receive discounts on larger volumes.
No contracts, terms or limits. Just pay monthly.
Have High Automation Volume or Unique Requirements?
View Symphona For Enterprise

Explore

Starting At $0 / Month
Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.
Access to core products:
Converse
Converse
Serve
Serve
Flow
Flow
Resolve
Resolve
Up to 25 user accounts
Standard email support
Self-serve training docs and videos
Deployed on SimplyAsk Shared Cloud
Get Started for Free
Learn More About Pricing
Have High Automation Volume or Unique Requirements?
View Symphona For Enterprise

Frequently Asked Questions (FAQ)

Have questions about Converse? Check out these frequently asked ones to find answers.
Can I create multiple agents in Converse?
You can create an unlimited amount of agents in Converse.
Do I need to pay a subscription to use Converse?
For Symphona Explore, you are only billed for what you use as we follow a "usage-based" model - as such, there is no baseline subscription fee to use Converse.
What makes Converse chatbots different from other chatbots?
Converse has two types of chatbot: structured chatbots and generative chatbots. Structured chatbots are your typical chatbot: they strictly follow steps designed by you. Generative chatbots are more unique: they use LLMs and generative AI, which allows you to train an agent on a knowledge base (e.g. your brand's purchase and refund policy) and have it intelligently respond to user questions. Most other chatbots can't do this.
How does Symphona Explore plan billing work?
SimplyAsk Explore plans are billed on a monthly basis (prices are in USD), charging customers for their usage over the previous month. Usages are calculated using a tiered pricing model, providing automatic discounts for large volume customers.
Does Symphona provide enterprise support?
Yes, the Symphona Enterprise provides extended support options suited for enterprise organizations, including dedicated Account Managers, extended support hours, and custom SLAs.
Does Symphona support multiple users?
Yes! You can have up to 25 users on our Explore plan and an unlimited number of users on our Enterprise plan.

Still Have Questions?

Contact our Sales Team for further assistance
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