Privacy Policy

Last Updated: August 6, 2024

SimplyAsk.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our software platform, Symphona (collectively referred to as the "Services").

1. Information We Collect

We may collect information that identifies you ("Personal Information") when you use our Services. The types of Personal Information we may collect include:

• Contact Information: Information like name, email address, phone number.
• Account Information: Information like username, password, profile information.
• Payment Information: Information like credit card details, billing address.
• Usage Data: Information about how you use our Services.
• Cookie Data: Information collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for various purposes, including to:

• Provide, operate, and maintain our Services.
• Process transactions and send related information, such as purchase confirmations and invoices.
• Improve and personalize your experience with our Services.
• Respond to your comments, questions, and requests.
• Send you technical notices, updates, security alerts, and support messages.
• Monitor and analyze usage and trends to improve our Services.

3. Disclosure of Your Information

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

3.2 Data Sub-Processors

In order to provide our Services, we may engage third-party companies to process data (sub-processors). These sub-processors have access to certain information as necessary to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose. A complete and updated list of data sub-processors can be requested by contacting us at support@simplyask.ai.

3.3 Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred.

3.4 Legal Requirements

We may disclose your information to comply with legal obligations, regulations, and lawful requests.

4. Security of Your Information

We use reasonable administrative, technical, and physical measures to protect your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. International Data Transfers

Your information may be transferred to, stored, and processed in other countries outside of your country of residence. These countries may have different data protection laws than your country. By using our Services, you consent to transferring your information to countries outside of your country of residence, including the United States.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Access: You have the right to request a copy of your Personal Information.
• Correction: You have the right to request correction of inaccurate or incomplete Personal Information.
• Erasure: You have the right to request the deletion of your Personal Information.
• Restriction: You have the right to request that we restrict the processing of your Personal Information.
• Objection: You have the right to object to our processing of your Personal Information.
• Portability: You have the right to request the transfer of your Personal Information to another organization.

If you wish to exercise any of these rights, please contact us at support@simplyask.ai.

8. Children's Privacy

Our Services are not directed to anyone under the age of 18. We do not knowingly collect Personal Information from individuals under 18. If we become aware that we have collected Personal Information from a child under age 18, we will take steps to delete such information.

9. User Consent

By providing us with your email address, you consent to receive occasional marketing communications from us. You can opt-out of these communications at any time by following the unsubscribe instructions included in the emails.

10. Changes to the Privacy Policy

We reserve the right to modify the Privacy Policy at any time. It is your responsibility to review the Privacy Policy periodically. Your continued use of the Services after any changes to the Privacy Policy constitutes acceptance of those changes.

11. Cookies Policy

Our website uses cookies to enhance the user experience. Cookies are small files stored on your device that collect certain data about your preferences and activities on our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@simplyask.ai.