Symphona Updates

Learn about the latest features and enhancements Symphona has to offer
April 3, 2025
Feature
Symphona Platform
Text Link
Converse
User Feedback & Conversation Insights
Customers can now gather valuable feedback and gain AI-driven insights into agent performance directly within the Conversation History.
March 24, 2025
Enhancement
Symphona Platform
Text Link
Converse
Conversation History Modernization
Customers can now access a redesigned Conversation History, complete with improved navigation, detailed agent activity logs, and enhanced user data handling.
March 17, 2025
Enhancement
Symphona Platform
No items found.
Removing Credit Card Requirement from Sign-up
Customers can now sign up with ease, without needing to enter credit card details upfront, making it simpler to explore the platform.
March 10, 2025
Enhancement
Symphona Platform
Text Link
Flow
Improved Editor Navigation & Parameters
Customers can now navigate complex workflows more easily and manage parameter sets, permissions, and environments more effectively in the Process Editor.

All Updates

December 13, 2024
Enhancement
Symphona Platform

Upgraded Chat Widget Customization

Agent Testers enable you to fine-tune your agents before deploying them.
December 6, 2024
Enhancement
Symphona Platform

Redesigned Process Editor for Usability

Flow's new collapsible groups make it easier to edit and organize workflows.
December 2, 2024
Feature
Symphona Platform

Advanced Process Reporting and Analytics

Track process execution performance and more, all in real-time.
November 27, 2024
Feature
Symphona Platform

Enhanced AI Agents for Smarter Support

You can now have agents directly generate Service Tickets.
Sell
Sell
Migrate
Migrate
Test
Test
Resolve
Resolve
Flow
Flow
Serve
Serve
Converse
Converse